September 14, 2015

Customer Support Series: Adding Additional Form Fields to the Video Recording Process

Customer Support SeriesWe recently received the following support request from one of our customers:

We’re looking to add more form fields after the video recording process, such as age and zip code. Is there a way that we can accomplish this, or are we only allowed to capture their name and email address?

It’s definitely possible to capture more information above and beyond name and email address. You’ll want to follow the steps below in order to add more form fields to the video recording process…
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August 10, 2015

Customer Support Series: Ask More Than 1 Question Within the Same Campaign

Customer Support SeriesWe recently received the following support request from one of our users:

Is there a way to ask more than 1 question within the same campaign? We’re a recruiting company, and we’d like to interview job candidates. Most times, we’ll be asking them 3 to 5 questions during their interviews.

There certainly is! However, you’ll want to follow the steps below in order to make it as easy as possible for your customers to understand exactly what you’re looking for…

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August 3, 2015

Customer Support Series: The Best Methods to Capture Video from Customers

Customer Support Series: The Best Methods to Capture Video from CustomersWe recently received the following support request from one of our trialing users:

What are some of the best methods to capture video from our customers? We’re new to Bravo, and want to make sure we’re taking full advantage of the trial period.

This is a great question. Unfortunately, there’s no “one size fits all” answer. Every business has its own unique customer base, so methods and results will differ greatly.

The good news: We’ve put together a few helpful resources to help our users achieve success with their video testimonial campaigns:

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July 27, 2015

Customer Support Series: Is There A Way For Users to Vote on Videos?

Customer Support Series: Is There A Way For Users to Vote on Videos?We recently received the following support request from one of our customers:

“Is there a way for users to vote on videos? Or some way to allow them to like videos? We’re looking to run a video contest.

Absolutely! Our contest widget provides a simple and effective way to run a video contest. Built-in to the widget is the ability for participants to not only record their own video entry, but also watch and vote on their favorites. 

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July 20, 2015

Customer Support Series: How Can We Organize Video Submissions in Our Campaigns?

Customer Support Series

We recently received the following support request from one of our customers:

“How can we organize video submissions in our campaigns? It would be nice to be able to add tags to videos to help us segregate demographics. I also wanted to mention that you guys have a great product and it’s only getting better. Love your rapid development and releases.

First of all, we’re blushing… :0)

Secondly, there’s good news and bad news here. The good news is that you already can add tags to videos for better organization. The bad news is that we clearly haven’t made this function obvious enough!

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July 13, 2015

Customer Support Series: Is There a Way to Increase Video Resolution?

Customer Support Series: Is There a Way to Increase Video Resolution?We recently received the following support request from one of our customers:

“The quality of the videos being recorded is in a lower resolution that we had hoped. Is there a way to increase the resolution? We want to showcase videos with higher resolution as we’re already seeing a positive impact.”

Right now global internet speeds average ~5.0 Mbps. As you can imagine, recording high-resolution video over the web at these speeds is a tall order.

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